Refund Policy

At Muscle Era Nutrition, customer satisfaction is our top priority. We aim to provide high-quality products that meet your fitness and nutrition goals. However, we understand that there may be instances where a refund or return may be required. Below is our comprehensive refund policy to ensure transparency and clarity regarding the process.

1. General Eligibility for Refunds

Unopened Products: Refunds are available for products that are unopened, unused, and in their original condition. The seal and packaging must be intact to qualify.

Defective or Damaged Items: If you receive a product that is damaged, defective, or otherwise compromised upon delivery, we will provide a full refund or replacement.

Incorrect Product Delivered: In the event that you receive a product different from the one ordered, you are eligible for a replacement or refund.

Change of Mind: Refunds for change of mind are only applicable if the product is returned unopened and in resalable condition.

2. Conditions for Refunds

To ensure fairness and efficiency, refunds are subject to the following conditions:

Purchase Proof Required: A valid receipt, order confirmation email, or invoice must be presented to initiate a refund.

Refund Timeframe: Refund requests must be submitted within 30 days of the purchase or delivery date. Requests made after this timeframe may not be accepted.

Original Packaging: The product must be returned in its original packaging, including any accessories, promotional materials, or bonus items provided at the time of purchase.

Consumption Disclaimer: Partially used or consumed products are not eligible for a refund unless there is a verified quality issue.

3. Refund Process

To streamline your refund request, follow these steps:

Step 1: Initiate Your Refund Request

Online Purchases: For products purchased online, submit a refund request through our website’s customer service portal or by contacting our support team.

In-Store Purchases: For items bought in-store, please visit the store with your receipt to initiate the return.

Step 2: Return the Product

Online Returns: Ship the product back to our warehouse using the return label provided by customer support. Return shipping fees may apply unless the issue is due to our error.

In-Store Returns: Return the item directly to the store of purchase.

Step 3: Refund Approval

Once we receive the product, our quality assurance team will inspect it to verify its condition. Upon approval, the refund will be processed.

4. Non-Refundable Situations

Certain scenarios do not qualify for a refund:

Opened and Used Products: Opened or used products (e.g., partially consumed protein powder) cannot be refunded unless there is a confirmed quality issue or defect.

Allergic Reactions or Personal Preferences: Refunds cannot be issued based on taste preferences, personal dietary choices, or allergic reactions. We encourage customers to review the ingredients list carefully before purchase.

Sale or Clearance Items: Products sold at a discount, on clearance, or as part of a final sale are not eligible for refunds.

Improper Storage or Use: Products damaged due to improper storage or failure to follow usage instructions are not eligible for refunds.

5. Damaged or Defective Products

We take product quality seriously and strive to deliver all items in perfect condition. If you receive a damaged or defective product

• Notify our customer support team within 48 hours of receiving the product.
• Provide photographic evidence of the damage or defect, along with your order details.

Additional Notes:

• Please retain your receipt and any correspondence regarding your purchase until the refund process is completed.
• Refund policies are subject to change. Please refer to the latest version on our website for updates.

Thank you for choosing Muscle Era Nutrition for your health and fitness needs. We value your trust and are committed to ensuring a positive experience with our products and services.